Frequently Asked Questions
DELIVERY
How long is the delivery?
If the stock is available, the delivery takes 4-7 working days.
Do you help to dispose my old matttress?
Yes, our delivery guys will help you to dispose of your old mattress. It will be brought back at our own factory and dispose properly at the designated area. In this way, you won’t have to worry about any complaints if the old mattress found around your area. Best of all, it's free of charge for you.
How long it takes to deliver if there’s no stock?
If no stocks, we need to indent upon your order. The new stock should arrive between 2 to 3 weeks.
PAYMENT
What payment methods are accepted?
For online orders, we accept VISA, Mastercard, or Stripe.
Is it safe to use my credit card on your website?
To ensure a safe payment procedure, our website uses SSL certificate, Paypal and Stripe for a reliable and secure internet payment gateway.
Warranty
What's the warranty period of mattress?
All mattresses have a 10-year warranty, except for the Normablock series, Dream Suite, Memory Suite, and Premier Suite which have a 15-year warranty.
What's the warranty period of pillow, bolster and other accessories?
All accessories like pillows, bolsters, latex toppers, protectors have no warranty.
Order & Support
Can you refund the mattress?
No, we’re unable to refund a used mattress because of hygiene purposes. But, we do 1 to 1 exchange if the new mattress is found to be defective upon delivery. Hence, please kindly inspect the new mattress when it first reaches your house.
Can you refund pillow, bolster or bedding accessories?
No, we’re unable to refund a used product. Pillow, bolster and bedding accessories are considered highly personal items that need to meet the highest hygiene standards. But, we do 1 to 1 exchange only if the new product is found to be defective upon delivery.
Is there any free trial?
No, we don’t offer a free trial for use to your house.
How do I track my orders?
You will receive an email along with a tracking number, notifying you that orders have been shipped.
For any further queries, please write to us via our contact form.